SMS & Text Messaging Terms
N ZEE LLC (dba HomeHealthCare101) offers an SMS/text messaging program to deliver both customer support (transactional) and promotional (marketing) messages to users who have provided their express written consent. This page describes our messaging program, how users opt in and opt out, and our compliance with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles & Best Practices, and carrier guidelines enforced through The Campaign Registry (TCR).
Campaign Use Case
Our SMS messaging program falls under the Mixed / Marketing campaign use case category. N ZEE LLC sends both customer support and promotional messages to users who voluntarily submit their phone number through our public opt-in form at https://homehealthcare101.com/get-started. We send two distinct categories of messages:
Customer Care / Transactional Messages
These messages relate to an existing inquiry, registration, or relationship:
- Ticket updates and follow-up communications related to an existing inquiry
- Appointment coordination and scheduling confirmations
- Webinar reminders, onboarding messages, and coaching session updates
- Registration confirmations for workshops and webinars
- Private event links and access information
- Service updates related to your account or enrollment
Promotional / Marketing Messages
These messages contain offers, announcements, and educational content:
- Special offers and discounts on courses and mentorship programs
- Event promotions and upcoming live training announcements
- Service announcements and new program launches
- Educational tips and resources related to home health care business
- Community announcements and program updates
Important: Each message type (customer care and promotional) requires separate, explicit consent collected through independent checkboxes. Marketing consent is never combined with transactional consent. Neither type of consent is shared with third parties.
All messages are sent on behalf of N ZEE LLC (HomeHealthCare101) and relate exclusively to our home health care education and training programs. We do not send messages on behalf of any third party.
Consent & Opt-In Requirements (TCPA Compliance)
We only send text messages to individuals who have provided their prior express written consent as required by the Telephone Consumer Protection Act (TCPA). We never send unsolicited or "cold" text messages. Every recipient has affirmatively opted in to our messaging program through one of the methods described below.
We do not engage in cold texting, purchased list messaging, or any form of unsolicited SMS outreach. Recipients who have not explicitly opted in will never receive messages from us. Consent records are maintained and can be produced upon request.
Opt-In Methods
Users may opt in to receive text messages from HomeHealthCare101 exclusively through the following affirmative consent mechanisms:
1. Web Form Opt-In
When registering for a free training on our website at https://homehealthcare101.com/get-started, users enter their phone number and may check one or both of two unchecked-by-default consent checkboxes before submitting:
Checkbox 1 (Transactional): "I consent to receive transactional SMS/MMS messages from N ZEE LLC (HomeHealthCare101) at the phone number provided, including webinar reminders, training guide delivery, onboarding updates, coaching updates, and service notifications. Message frequency may vary. Message & data rates may apply. Reply HELP for help or STOP to unsubscribe. Consent is not a condition of purchase. This consent is not shared with or sold to any third parties."
Checkbox 2 (Promotional): "I consent to receive marketing and promotional SMS/MMS messages from N ZEE LLC (HomeHealthCare101) at the phone number provided, including offers, updates, and announcements. Message frequency may vary. Message & data rates may apply. Reply HELP for help or STOP to unsubscribe. Consent is not a condition of purchase. This consent is not shared with or sold to any third parties."
Each checkbox is unchecked by default and must be independently selected by the user. Submitting the form without checking either box does not enroll the user in any SMS program — only email follow-up. SMS is sent only if at least one consent checkbox was actively checked.
Initial confirmation message sent upon opt-in:
"HomeHealthCare101 (N ZEE LLC): You're subscribed to SMS. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to unsubscribe. Privacy: homehealthcare101.com/privacy"
2. Keyword Opt-In
Users may text a designated keyword (e.g., "JOIN" or "HHC101") to our business phone number. Upon receiving the keyword, an automated confirmation message is sent:
"HomeHealthCare101 (N ZEE LLC): You're subscribed to SMS. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to unsubscribe. Privacy: homehealthcare101.com/privacy"
3. Verbal/Written Consent During Live Events
During live training sessions, users may provide their phone number and verbal or written consent to receive follow-up text messages. Consent is recorded with a timestamp and the specific language disclosed to the user at the time of consent.
Important: In all cases, users must take a clear, affirmative action (checking an unchecked box, submitting a form, sending a keyword, or providing explicit verbal consent) to indicate their agreement to receive text messages. Pre-checked boxes are never used. Consent is never assumed or implied. Marketing consent and customer care consent are always collected separately through independent checkboxes.
Message Frequency
Message frequency varies based on your engagement with our programs and upcoming events. You may receive up to 10 messages per month. Message frequency may temporarily increase around scheduled live training events (e.g., event reminders in the days leading up to a workshop).
Message and Data Rates
Message and data rates may apply. Your mobile carrier's standard messaging and data rates will apply to all text messages sent to and received from HomeHealthCare101. HomeHealthCare101 / N ZEE LLC is not responsible for any charges imposed by your wireless carrier.
Consent Is Not a Condition of Purchase
Consent to receive text messages is not required as a condition of purchasing any goods or services from HomeHealthCare101. You may access our free live trainings, educational resources, and purchase our courses or mentorship programs without opting in to SMS messaging.
How to Opt Out (STOP)
You may revoke your consent and opt out of receiving text messages at any time by replying STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT) to any message you receive from us. Upon receiving your opt-out request, we will:
- Send you a one-time confirmation message: "HomeHealthCare101: You have been unsubscribed. No more messages will be sent. Reply HELP for help or email help@homehealthcare101.com."
- Immediately remove your number from our active messaging list
- Send no further messages unless you re-subscribe by opting in again
To stop receiving messages: Reply STOP to any text message at any time.
For help: Reply HELP to any text message, or email us at help@homehealthcare101.com.
How to Get Help (HELP)
If you are experiencing any issues with our messaging program, reply HELP to any text message you receive from us. You will receive the following response:
"HomeHealthCare101: For help, email help@homehealthcare101.com or visit homehealthcare101.com. To opt out, reply STOP."
You may also contact us directly:
Supported Carriers
Our SMS/MMS messaging program is supported on all major U.S. mobile carriers, including but not limited to AT&T, Verizon Wireless, T-Mobile, Sprint, U.S. Cellular, and their MVNOs. Carriers are not liable for delayed or undelivered messages. T-Mobile, AT&T, Verizon Wireless, Sprint, and all other carriers are not responsible for the content of messages sent through our program.
No Unsolicited Messaging / Anti-Spam Policy
HomeHealthCare101 maintains a strict anti-spam policy in compliance with TCPA, CTIA, and carrier guidelines:
- We never send unsolicited or "cold" text messages
- We never purchase, rent, or use third-party phone number lists for SMS outreach
- We never send messages to individuals who have not explicitly opted in
- We never use pre-checked consent checkboxes
- We maintain timestamped opt-in records for all recipients
- We honor all STOP requests immediately and without exception
- We maintain an opt-out rate below the carrier-mandated 3% threshold
